Terms & Conditions

To use the Platform, you must:

• be at least 18 years of age and competent to contract under the Indian Contract Act, 1872;
• if using the Platform on behalf of a business (e.g., a dealer), be authorised to bind that business; and
• provide accurate, current, and complete information and keep it updated.

We may refuse, suspend, or terminate access if you do not meet these requirements or provide false information.

Vahnam is an online marketplace and technology platform that connects buyers, individual sellers, and dealers of vehicles. We are an “intermediary” within the meaning of the Information Technology Act, 2000.

Except where we expressly state in writing that we are providing a specific service ourselves (for example, a Vahnam-branded inspection or certification), you acknowledge and agree that:

• We are not a party to any transaction, contract, or communication between a buyer and a seller or dealer.
• We do not own, sell, inspect (unless expressly stated), take custody of, or transfer title to any vehicle listed on the Platform.
• We do not guarantee the existence, quality, safety, legality, roadworthiness, condition, mileage, ownership, title, or history of any vehicle, nor the truth or accuracy of any listing, review, or user-supplied content.
• We do not guarantee that a buyer or seller will complete a transaction, or the conduct, identity, or creditworthiness of any user.
• Any contract for the sale, purchase, financing, or insurance of a vehicle is entered into solely between the transacting parties, at their own risk. You should independently verify all vehicle details, documents, ownership, and pricing, and conduct your own inspection before transacting.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorised use. We may require identity verification (KYC) for certain features and may suspend accounts pending verification.

If you list a vehicle or post content, you represent and warrant that:

• you are the lawful owner or an authorised agent with the right to list and sell the vehicle;
• all information (make, model, year, mileage/odometer, ownership, accident/service history, price, and documents) is true, accurate, and not misleading;
• the vehicle is not stolen, not subject to an undisclosed lien or loan, and is legally saleable;
• you hold all licences and registrations required by law (for dealers);
• you will honour prices and material terms quoted in your listing;
• you will not post duplicate, spam, fraudulent, or infringing listings, fake reviews, or fabricated leads; and
• your listing and conduct comply with all applicable laws.

We may, at our discretion and without prior notice, review, edit, refuse, de-rank, or remove any listing or content, and suspend or terminate any account, that we believe violates these Terms or applicable law. Premium or promoted placements, where offered, are governed by separate commercial terms.

If you use the Platform as a buyer, you agree to:

• provide accurate information in enquiries and requests;
• independently verify the vehicle, its documents, title, and condition, and inspect the vehicle, before purchase;
• comply with applicable law in completing any transaction, including registration and transfer of ownership; and
• not misuse contact details of sellers or dealers obtained through the Platform (including for unsolicited marketing).

You agree not to:

• post false, misleading, defamatory, obscene, or unlawful content;
• infringe any intellectual property, privacy, or other right;
• upload malware or attempt to gain unauthorised access to the Platform or its data;
• scrape, harvest, or copy data or listings except as expressly permitted;
• use the Platform to defraud, harass, or harm others;
• circumvent fees, manipulate rankings or reviews, or create fake accounts or leads; or
• use the Platform for any purpose that is illegal or prohibited by these Terms.

We may facilitate optional services such as vehicle inspection, valuation, test drives, and referrals to financing and insurance partners. Unless expressly stated to be provided by Vahnam:

• such services are provided by independent third parties on their own terms;
• loan approval and insurance underwriting are at the sole discretion of the respective partners, and quotes and estimates are indicative and not binding on us; and
• we are not responsible for the acts, omissions, decisions, pricing, or service quality of these third parties.

Access to core marketplace features may be free. Certain services (e.g., promoted listings, dealer subscriptions, or paid features) are chargeable. For paid services:

• fees are payable in advance and are non-refundable except where required by law or expressly stated;
• applicable taxes (including GST) are additional; and
• we may change pricing prospectively; changes will not affect services already paid for during their current term.

The Platform and all content we provide — including the Vahnam name and logos, software, design, databases, text, graphics, and compilations — are owned by or licensed to us and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose. You may not copy, modify, distribute, reverse-engineer, or create derivative works except as permitted by law or with our written consent.

You retain ownership of content you submit (listings, photos, videos, reviews, comments). By submitting content, you grant us a worldwide, royalty-free, sub-licensable, and transferable licence to host, use, reproduce, adapt, publish, translate, distribute, and display that content in connection with operating, promoting, and improving the Platform. You represent that you have all necessary rights to grant this licence and that your content does not violate any law or third-party right. We may remove content at our discretion but are not obligated to monitor content.

The Platform may contain links to third-party websites, services, and content. We do not control and are not responsible for third-party content, products, or practices. Accessing them is at your own risk and subject to their terms.

To the maximum extent permitted by law, the Platform and all content and services are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, title, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses, or that listings, valuations, vehicle histories, or other information are accurate, complete, or current.

To the maximum extent permitted by law, and except where such liability cannot be excluded under applicable law:

• We are not liable for any loss or damage arising from: inaccurate, incomplete, or fraudulent listings or content; the acts, omissions, or defaults of any buyer, seller, dealer, or third-party partner; defects, condition, mileage discrepancies, title or ownership issues, or accident history of any vehicle; failed, delayed, or disputed transactions; lending or underwriting decisions; inspection or valuation errors by third parties; Platform downtime, data loss, or security incidents beyond our reasonable control; or any indirect, incidental, special, consequential, punitive, or exemplary damages, or loss of profits, goodwill, or data.
• Our total aggregate liability arising out of or relating to the Platform, whether in contract, tort, or otherwise, shall not exceed the greater of (a) the total fees you paid to us for the specific service giving rise to the claim in the three (3) months preceding the event, or (b) INR 1,000.

You agree to indemnify, defend, and hold harmless Vahnam, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: your use of the Platform; your listings, content, or transactions; your breach of these Terms or applicable law; or your violation of any third-party right.

We may suspend or terminate your access, with or without notice, if you breach these Terms or applicable law, engage in fraud, post fake or unlawful listings, abuse the Platform or other users, or where required by law. You may stop using the Platform and request account deletion at any time. Sections that by their nature should survive termination (including Sections 9–14, 16, and 17) will survive.

In accordance with the Information Technology Act, 2000 and applicable rules, complaints regarding content or your use of the Platform may be directed to our Grievance Officer:

We will acknowledge complaints within the timelines prescribed by law and endeavour to resolve them promptly.

These Terms are governed by and construed in accordance with the laws of India.

Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by Vahnam. The seat and venue of arbitration shall be [city], India, and the language shall be English. The award shall be final and binding.

Jurisdiction. Subject to the arbitration clause, the courts at [city], India shall have exclusive jurisdiction.

We may modify these Terms at any time. Material changes will be notified through the Platform or other reasonable means, and the “Last updated” date will be revised. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

• Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Platform.
• Severability: If any provision is held invalid, the remaining provisions remain in effect.
• No waiver: Our failure to enforce any provision is not a waiver of it.
• Assignment: You may not assign your rights without our consent; we may assign ours.
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control.